Shipping Information
In-Stock Items
- Orders are shipped on the next business day after payment is confirmed (excluding weekends and public holidays).
- Orders are shipped on the next business day after payment is confirmed (excluding weekends and public holidays).
Pre-Order Items
- Estimated processing time: 21–35 days.
- Orders will be shipped in the order they were placed once the items arrive at our warehouse.
- Orders containing pre-order items require additional processing time. We recommend placing separate orders for in-stock and pre-order items.
- Orders over NT$4,000 containing pre-order items are eligible for split shipment upon request. Please contact our customer service team for assistance.
- Estimated processing time: 21–35 days.
- Orders will be shipped in the order they were placed once the items arrive at our warehouse.
- Orders containing pre-order items require additional processing time. We recommend placing separate orders for in-stock and pre-order items.
- Orders over NT$4,000 containing pre-order items are eligible for split shipment upon request. Please contact our customer service team for assistance.
Restock Items
- Restocked items require approximately 21 days for production and 10 days for sea freight.
- Please allow a minimum processing time of 31 days.
- Shipping times may be extended due to unforeseen circumstances, including natural disasters or public health events.
- For faster delivery, we recommend placing separate orders for in-stock and pre-order/restock items.
- Restocked items require approximately 21 days for production and 10 days for sea freight.
- Please allow a minimum processing time of 31 days.
- Shipping times may be extended due to unforeseen circumstances, including natural disasters or public health events.
- For faster delivery, we recommend placing separate orders for in-stock and pre-order/restock items.
Shipping Methods
Taiwan
Convenience Store Pickup
- Orders will be shipped on the next business day after payment is confirmed (excluding weekends and public holidays). Actual delivery times are subject to the shipping carrier.
- Recipient's name must match the name on the government-issued ID.
- If the parcel cannot be collected due to an incorrect recipient name, the reshipping cost will be the customer's responsibility.
- Orders will be shipped on the next business day after payment is confirmed (excluding weekends and public holidays). Actual delivery times are subject to the shipping carrier.
- Recipient's name must match the name on the government-issued ID.
- If the parcel cannot be collected due to an incorrect recipient name, the reshipping cost will be the customer's responsibility.
Home Delivery
- Orders will be shipped on the next business day after payment is confirmed (excluding weekends and public holidays). Actual delivery times are subject to the shipping carrier.
- Shipped via HCT Logistics.
- Delivery times may vary during holidays or due to unforeseen circumstances.
- Orders will be shipped on the next business day after payment is confirmed (excluding weekends and public holidays). Actual delivery times are subject to the shipping carrier.
- Shipped via HCT Logistics.
- Delivery times may vary during holidays or due to unforeseen circumstances.
International Shipping
China
SF Express
- Shipping fee is collected upon delivery.
- Import duties, taxes, customs clearance fees, or remote area surcharges (if applicable) are the responsibility of the recipient.
SF Express
- Shipping fee is collected upon delivery.
- Import duties, taxes, customs clearance fees, or remote area surcharges (if applicable) are the responsibility of the recipient.
Other Countries
Available to: Hong Kong, Macau, Malaysia, Singapore, United States, Canada, United Kingdom, Germany, France, Australia
- A fixed international shipping fee applies.
- Import duties, taxes, customs clearance fees, or remote area surcharges (if applicable) are the responsibility of the recipient.
- International shipping rates are subject to change without prior notice.
Available to: Hong Kong, Macau, Malaysia, Singapore, United States, Canada, United Kingdom, Germany, France, Australia
- A fixed international shipping fee applies.
- Import duties, taxes, customs clearance fees, or remote area surcharges (if applicable) are the responsibility of the recipient.
- International shipping rates are subject to change without prior notice.
