Returns Policy

Please inspect your order upon delivery and record an unboxing video for your protection.

If you receive a defective item or need to return an item due to sizing issues, please contact our customer service team within 7 days (inclusive) of the delivery date. Requests submitted after this period will not be accepted. The request time will be determined based on the timestamp of your first customer service inquiry.

Items are eligible for return only if they:

• Are returned within 7 days of delivery.
• Remain unworn, unwashed, and in their original condition.
• Have all original tags attached.
• Are free from odors, stains, makeup marks, or any form of damage caused by use.
• Include all original packaging and accessories.

Please avoid transferring makeup or cosmetic products onto garments during fitting. Items with makeup stains or other signs of wear will not be accepted for return.

For hygiene reasons, the following items are non-returnable and non-exchangeable:

• Underwear
• Bras
• Swimwear
• Socks

Please note that the 7-day appreciation period is not a trial period. Returned items must be in their original condition as received.

Return Packaging

• Please return items using the original shipping carton whenever possible.
• If the original carton is lost or damaged, a packaging fee of NT$50 will be deducted from the refund amount.
• If the original carton is unavailable, please use a suitable outer carton. Do not attach shipping labels or write directly on the product's original packaging.

Bundle Promotions

If only part of a bundle purchase is returned, the original bundle discount will no longer apply. The refund amount will be adjusted accordingly.

Invoice

If a paper invoice was issued, it must be returned together with the returned item.

Returns that do not meet the conditions above may be declined.

Exchange Policy

Please inspect your order upon delivery.

If you receive a defective item or require a size exchange, please contact our customer service team within 7 days (inclusive) of the delivery date. The request time will be determined based on the timestamp of your first customer service inquiry.

Items are eligible for exchange only if they:

• Are returned within 7 days of delivery.
• Remain unworn, unwashed, and in their original condition.
• Have all original tags attached.
• Are free from odors, stains, makeup marks, or any form of damage caused by use.

Please avoid transferring makeup or cosmetic products onto garments during fitting. Items with makeup stains or signs of wear will not be accepted for exchange.

For hygiene reasons, the following items are not eligible for exchange:

• Underwear
• Bras
• Swimwear
• Socks

Items being exchanged may be returned using appropriate protective packaging, provided the product remains undamaged during transit.

Exchange requests that do not meet the conditions above may be declined.

Return & Exchange Shipping Fees

Domestic Orders (Taiwan)

For returns that are not due to product defects:

• The customer is responsible for the original outbound shipping fee.
• The return shipping fee will be covered by DILUTE.

If an order originally qualified for free shipping but falls below the free shipping threshold after a partial return, the original shipping fee will be deducted from the refund amount.

For orders placed during a free shipping promotion, the original shipping fee may be deducted from the refund amount when applicable.

International Orders

For orders shipped outside Taiwan, all shipping costs related to returns and exchanges, including return shipping, reshipping, customs duties, taxes, and handling fees, are the responsibility of the customer.

What Is Not Considered a Defect

The following conditions are not considered product defects:

• Size variations within ±2 cm
• Loose threads
• Uncut buttonholes
• Unopened pockets
• Minor stitching irregularities that do not affect wearability
• Small marks or stains measuring 5 mm or less
• Damage or marks on packaging or gift boxes
• Slight color variation due to lighting, screen display, or dyeing processes
• Any condition that does not affect the functionality or wearability of the product

Customer Service

LINE Official Account: @dilute_official